FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
How long will I be in the activity / event last for?
1 hr total inc 45 minutes skate time/ 15 minute turnaround
What time should I arrive?
You must arrive 5 minutes before your activity starts. Please report to The River Terrace with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.
Is Car Parking available?
Limited parking is available on site at a cost of £5
Can I make group bookings?
Yes
Is there wheelchair access?
Yes via the car park
Can I purchase a ticket in-store or on the day.
Yes, subject to availability
Do you have restrooms available?
Yes
How can I get in contact with you?
01234 346565
info@bedfordswanhotel.co.uk
